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Originally published in 
Reprinted with permission
Do you have a plan administrator for your purchasing
card program? "If you don’t," says First Bank
System’s LaCretia Bell, "you may be dooming your plan."
Bell explained her reasoning on this issue at RECAP’s
Enhancing Your Accounts Payable Operations Conference. She says a plan administrator is necessary to insure the success
of a program. The plan administrator is the person responsible for
answering the numerous questions participants in such programs seem
to have. This person can keep the user from getting frustrated when
nothing seems to go right and they are tempted not to use the card.
After all, if no one uses the card, the program will flop.
"Accounts Payable Miscellany"
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